Skills

 

• Usability Research 

  • Stakeholder Interviews

  • Heuristic Usability Reviews

  • Expert Evaluations

  • User Testing​

  • User Surveys

  • Competitor Reviews / Benchmarking

  • Personas

  • Heatmap Analysis

  • Tree Testing

  • Card Sorting

  • Desirability Testing

• UX Design

  • Strategy & Direction

  • Design Thinking

  • Prototyping

• A/B Testing

  • Strategy​ & Planning

  • Ideation & Mockups

  • Execution & Reporting

• Data Analysis

  • KPI Tracking Strategy​

  • Clickstream Analysis

  • Funnel Analysis

  • User Behavior Analysis

• Conversion Rate Optimization 

  • Strategy & Direction

  • Program Development

  • Planning & Execution

  • Thought Leadership

• Business Process & Management

  • Process Development

  • Project Management

  • Cross-Functional Collaboration

  • Facilitation & Mentoring

  • Continuous Improvement